Question 1

How does the made-to-order process work?

Accepted Answer

Each piece is prepared after you place your order. Choose your product options and personalization, add the piece to your bag, then share your US delivery details. The current flow saves your order intake and sends a confirmation, but no payment is taken and no charge or fulfillment is triggered at that step. We do not publish a made-to-order production or shipping timeline yet; Winkstitch will follow up at the email you provide.

Question 2

Where does Winkstitch ship?

Accepted Answer

The first Winkstitch drop ships within the United States only. The order-intake form accepts a US address, state, and ZIP code; international shipping is not available in the current flow.

Question 3

What is Winkstitch’s return policy?

Accepted Answer

We do not publish a blanket return or exchange guarantee for made-to-order pieces. Return questions can depend on the piece, its personalization, and its condition, so please email winkstitch@polsia.app before sending anything back. We will review the details and confirm the next step for your order.

Question 4

How does personalization work?

Accepted Answer

Enter your phrase in the product flow under “Your little thing.” The product page shows the character limit for that piece and prevents longer entries, so check the spelling and wording before adding it to your bag. Your saved order intake includes the personalization you entered.

Question 5

How should I care for my piece?

Accepted Answer

Winkstitch pieces are made for repeat wear. Follow the care guidance included with your finished piece, and contact winkstitch@polsia.app if you need help interpreting it or if something arrives not as expected. We recommend checking the care guidance before washing, altering, or repairing a personalized piece.